How Elevate handles information.
This page explains how Elevate may collect, use, store, and protect information submitted through the website, quote forms, calculator, email, and WhatsApp contact path.
Who we are
Elevate is a South African digital marketing agency based in Polokwane and serving businesses nationwide. Elevate provides website creation, Google Business Profile support, local visibility foundations, WhatsApp contact paths, and monthly support options.
Information we may collect
- Name and business name
- Email address and WhatsApp number
- Location, industry, and business type
- Current website link and Google Business Profile link, where provided
- Plan interest, quote details, project needs, and budget range
- Calculator inputs and monthly support interest when submitted
- Messages sent through WhatsApp, email, or quote forms
Why we collect information
Elevate uses submitted details to respond to enquiries, prepare quotes, recommend suitable plans, provide website setup, assist with Google Business Profile setup, improve contact paths, provide support, and communicate about requested services.
How information is collected
Information may be collected when a visitor completes a quote form, uses the calculator and sends a result, clicks a WhatsApp link, sends an email, or provides business details during the setup process.
Lawful and reasonable processing
Elevate aims to process personal and business information lawfully, reasonably, and only for the purpose for which it was provided. Information is not collected for unrelated purposes without a valid reason.
Data sharing
Elevate does not sell personal information. Information may only be shared where needed to deliver the requested service, such as website hosting, domain-related setup, email communication, WhatsApp communication, Google Business Profile-related work, or tools used to complete the project.
Security and retention
Elevate takes reasonable steps to protect submitted information, limit access, and keep information only for as long as needed for enquiries, quotes, project delivery, support, legal, or record-keeping purposes.
Client privacy and testimonials
Elevate does not publicly display client testimonials, client names, private project details, screenshots, results, or business information without written permission. This protects client confidentiality and supports POPIA-conscious data handling.
Your rights
You may request access to, correction of, or deletion of personal information held by Elevate, subject to lawful retention requirements. You may also ask how your information has been used in relation to your enquiry or project.
Cookies and tracking
This website currently does not use a cookie banner or non-essential tracking notice. If analytics, pixels, or other tracking tools are added later, Elevate should update this policy and add an appropriate consent notice where required.
Privacy contact
For privacy questions or personal information requests, contact Elevate through WhatsApp or email.
Complaints
If a privacy concern is not resolved directly with Elevate, you may contact the Information Regulator of South Africa through its official channels.